Support
Browse our search categories or search for a specific issue to see if we have the answer you’re looking for. If you don’t find what you need, get in touch!
All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
How do I manage the alerts I want to receive?
From the app settings/Alerts, you can turn on/off alerts for Unattended Toddler and Person Underwater alerts. You can also turn on notifications to inform you when the pool is in use.
I’m getting too many ‘pool in use’ notifications
You can turn off Pool in Use notifications from Settings/Alerts/Notifications preferences
I don’t want to use the Alarm anymore
You can disable the Camera Alarm from Settings/Camera Alarm.
Can I use it while my pool is under construction?
You can activate Construction mode during onboarding or in Settings/Pool. While Construction mode is on, a time-lapse video will be added daily to your Timeline during the construction period. You can add your Construction Manager's or Architect's email so they can also receive the videos with your approval.
How do I control the Camera Alarm?
From Settings/Camera Alarm, you can choose to enable it and turn on auto-activation for safety alerts (Unattended Toddler, Person Underwater and Person detected when Security mode is on).
What is Security mode?
Beyond its key safety features, PoolScout also provides a layer of security around your pool. When Security mode is on, PoolScout alerts if any person (adults included) is detected around the pool area. This mode can be turned on manually, or scheduled to go on/off at specific times.