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All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
My Wireless camera won’t start-up
Problems with setting up your PoolScout Wireless? Follow these troubleshooting steps
How best to mount the camera?
Overexposed, washed out videos: Washed out videos may be due to overexposure to sunlight.
Do not face the camera towards any light sources.
My Wi-Fi camera can’t connect to Wi-Fi
Is your PoolScout Wi-Fi camera offline? If you recently changed your home Wi-Fi network, it might be trying to connect using the old settings. To fix this and reconnect your camera, follow these steps:
Additionally, ensure a strong Wi-Fi signal where the PoolScout camera is installed.
Can I use PoolScout if I choose not to extend my Premium Subscription?
Yes, if you choose not to extend Premium you will have access to the basic features including Security Mode and Pool in Use alerts. You can always choose to reactivate Premium at any point.
What is an Activity Zone?
The latest PoolScout update includes a new feature requested by many customers: The ability to add an Activity Zone in the pool area, so all detections outside it are ignored by the AI.
How do PoolScout alerts work?
In the event of a high-severity event— such as unattended toddler near the pool, PoolScout will activate the alarm unit and will send phone alerts to all the contacts added to your PoolScout app.
Within the app, the Live Stream allows to quickly decide on how to react. When an unsafe scenario is detected, the app displays the most relevant actions you might need to perform as well as your predetermined contacts, so you can reach those people when it matters most.
What does the equipment look like?
Each PoolScout Kit contains the following:
Professional CCTV camera unit
Alarm unit and the required cabling and housing. In addition to the hardware, the PoolScout App must be downloaded and installed on the pool owner's mobile phone.
What are the technical requirements for PoolScout?
The technical requirements for the PoolScout System are:
Broadband internet with at least 5.0 Mbs upload speed
115/120V outlet
A wired ethernet connection to your router. Power over ethernet adapters are acceptable. Ethernet-over-Wi-Fi is not supported as range and signal reliability issues could compromise the service.
A mobile device running the PoolScout app on at least IOS 12 or Android 6.0
What is the PoolScout app?
The PoolScout app is the control panel for your PoolScout System.
PoolScout is an artificial intelligence (AI) detection system that is entirely automatic, with no human intervention or monitoring required. If a dangerous situation is identified, the system will automatically raise an alert via the PoolScout App (installed on one or more home account mobile phones) and also through the alarm unit.
PoolScout is the only safety system that can distinguish between toddlers, people and pets in real-time.
How do I install PoolScout?
We recommend installing your Camera with an authorized PoolScout installer. You can read more about installing your PoolScout Camera in the Installation Manual that comes with your Camera.
Where should the Camera be mounted?
Here are some of the criteria for your PoolScout Camera's location:
An unobstructed view of the entire pool with at least 6 feet of the surrounding area of the pool.
The Camera’s field of view should be setback no more than 25ft from the nearest edge of the pool.
The Camera should be located at a height of 7-10ft from the ground tilted downward towards the pool.
The field of view can be manually adjusted from 103° (wide) down to 32° (narrow) to compensate for camera setbacks greater than 25ft.
PoolScout Cameras should be installed by a certified PoolScout installer. To find one in your area, please contact support@poolscout.co.
How do I find an installer?
Please email support@poolscout.co for more information on installing your PoolScout System.
What is PoolScout about?
PoolScout’s advanced AI monitors the pool 24/7, detecting and tracking toddlers and people to generate reliable, real-time alerts.
How do I manage the alerts I want to receive?
From the app settings/Alerts, you can turn on/off alerts for Unattended Toddler and Person Underwater alerts. You can also turn on notifications to inform you when the pool is in use.
Where do I download the app?
The PoolScout app is available on iOS and Android devices. You can download PoolScout from Apple App Store and Google Play.
How do I create a PoolScout account?
The first time you open the app you will be guided through the registration process. Follow the steps along the way, or hit the Contact Support button if you get stuck along the way.
Who has access to my Live Stream?
Only people with permission can access your Live Stream. The pool owner's app, typically the first app that connects to the camera, can set a user's permission level when inviting them.
Can I limit the time people can view my Live Stream?
Yes! You can invite people as guest users and set how long you want them to have access to the Live Stream. Once the time runs out, they won't be able to access your Livestream or Timeline unless you grant them access again.