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All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
What is the PoolScout app?
The PoolScout app is the control panel for your PoolScout System.
PoolScout is an artificial intelligence (AI) detection system that is entirely automatic, with no human intervention or monitoring required. If a dangerous situation is identified, the system will automatically raise an alert via the PoolScout App (installed on one or more home account mobile phones) and also through the alarm unit.
PoolScout is the only safety system that can distinguish between toddlers, people and pets in real-time.
The PoolScout app is the control panel for your PoolScout System.
PoolScout is an artificial intelligence (AI) detection system that is entirely automatic, with no human intervention or monitoring required. If a dangerous situation is identified, the system will automatically raise an alert via the PoolScout app (installed on one or more home account mobile phones) and also through the alarm unit.
PoolScout is the only safety system that can distinguish between toddlers, other people and pets* in real-time.
* Pet detections & pet alerts are coming soon
How do I manage the alerts I want to receive?
From the app settings/Alerts, you can turn on/off alerts for Unattended Toddler and Person Underwater alerts. You can also turn on notifications to inform you when the pool is in use.
From the app settings/Alerts, you can turn on/off alerts for Unattended Toddler and Person Underwater. You can also turn on notifications to inform you when the pool is in use.
Who has access to my Live Stream?
Only people with permission can access your Live Stream. The pool owner's app, typically the first app that connects to the camera, can set a user's permission level when inviting them.
Only people with permission can access your Live Stream. The pool owner's app, typically the first app that connects to the Camera, can set a user's permission level when inviting them.
Can I limit the time people can view my Live Stream?
Yes! You can invite people as guest users and set how long you want them to have access to the Live Stream. Once the time runs out, they won't be able to access your Livestream or Timeline unless you grant them access again.
Yes! You can invite people as guest users and set how long you want them to have access to the Live Stream. Once the time runs out, they won't be able to view it or the Timeline unless you grant them access again.
What is an emergency contact?
If you limit a user to just getting notifications but not being able to view your Live Stream, that is what we call an emergency contact.
An emergency contact is someone you’ve added to your PoolScout account but with no access to the app Live Stream or Timeline. In a no-response situation during a safety alert, they get notified with an SMS so they can respond timely.
Can I use it while my pool is under construction?
You can activate Construction mode during onboarding or in Settings/Pool. While Construction mode is on, a time-lapse video will be added daily to your Timeline during the construction period. You can add your Construction Manager's or Architect's email so they can also receive the videos with your approval.
You can activate Construction mode during onboarding or in Settings/Pool. While Construction mode is on, a time-lapse video will be added daily to your Timeline during the construction or renovation period. You can add your contractor or architect's so they can also receive the videos after your approval.
How do I control the Camera Alarm?
From Settings/Camera Alarm, you can choose to enable it and turn on auto-activation for safety alerts (Unattended Toddler, Person Underwater and Person detected when Security mode is on).
From Settings/Camera Alarm, you can choose to enable it and turn on auto-activation for safety alerts (Unattended Toddler, Person Underwater and Person detected when Security mode is on).
What is Security mode?
Beyond its key safety features, PoolScout also provides a layer of security around your pool. When Security mode is on, PoolScout alerts if any person (adults included) is detected around the pool area. This mode can be turned on manually, or scheduled to go on/off at specific times.
Beyond its key safety features, PoolScout also provides a layer of security around your pool. When Security mode is on, PoolScout alerts if any person (adults included) is detected around the pool area. This mode can be turned on manually, or scheduled to go on/off at specific times.
Alternatively, you can enable ‘Security Mode at Night’ preference from Settings/Alerts. When turned on, it auto-activates Security mode every night from sunset to sunrise.
For how long are videos stored and accessible in the Timeline?
By default, video footage of events is stored for seven days on a rolling basis. You can choose not to save these videos by going to Menu -> Camera and de-select the option to save the videos.
By default, video footage of events is stored for seven days on a rolling basis. You can choose not to save these videos by going to Settings/Camera and de-select the option to save the videos.
What happens if I tap shut down?
Shutting down will deactivate the Camera and you'll stop receiving a Live Stream. There will be no video or alerts as long as your Camera is shut down. You can use a timer so the system will restart at the set time automatically.
Shutting down will deactivate the Camera and you'll stop receiving a Live Stream. There will be no video or alerts as long as your camera is shut down. You can use a timer so the PoolScout System will restart at the set time automatically.