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Important Console Management Important Console Management

Training & improving the AI

PoolScout constantly learns from previous detections. Marking an event as a "False Alarm" allows PoolScout to improve faster.

PoolScout constantly learns from previous detections. Marking an event as a "False Alarm" allows PoolScout to improve faster.

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Important Console Management Important Console Management

Camera warnings

1. PoolScout Cameras may only be installed by an approved, trained technician.

2. Install in accordance with local building and installation codes.

3. Keep camera and components out of reach of children and pets.

4. Mount camera and alarm in a safe area not subject to damage by moving objects.

5. Disconnect power before servicing. There are no user serviceable parts inside the camera or alarm

6. Use only the power adapter and cables that were included with your PoolScout System. Third party cables and adapters may not work with your camera and may cause damage.

7. All power cords should be inspected frequently. Any damaged power cords must be replaced immediately to reduce the risk of electric shock.

  1. PoolScout cameras may only be installs by an approved, trained technician.

  2. Install in accordance with local building and installation codes.

  3. Keep camera and components out of reach of children and pets.

  4. Mount camera and alarm in a safe area not subject to damage by moving objects.

  5. Disconnect power before servicing. There are no user serviceable parts inside the camera or alarm

  6. Use only the power adapter and cables that were included with your PoolScout system. Third- party cables, wi-fi extenders and adapters may not work with your camera and may cause damage.

  7. All power cords should be inspected frequently. Any damaged power cords must be replaced immediately to reduce the risk of electric shock

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