Support
Browse our search categories or search for a specific issue to see if we have the answer you’re looking for. If you don’t find what you need, get in touch!
All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
How best to mount the camera?
Overexposed, washed out videos: Washed out videos may be due to overexposure to sunlight.
Do not face the camera towards any light sources.
What is the PoolScout app?
The PoolScout app is the control panel for your PoolScout System.
PoolScout is an artificial intelligence (AI) detection system that is entirely automatic, with no human intervention or monitoring required. If a dangerous situation is identified, the system will automatically raise an alert via the PoolScout App (installed on one or more home account mobile phones) and also through the alarm unit.
PoolScout is the only safety system that can distinguish between toddlers, people and pets in real-time.
The livestream is lagging and there’s a delay
PoolScout Pro:This typically points to an issue with internet connection. Please check that your PoolScout Camera has an ethernet cable connection directly to your router. Wireless connections are not supported for the PoolScout Pro camera
Poor Wi-Fi signal strength: Ensure a strong Wi-Fi signal where the PoolScout camera is installed.