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All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
What are the technical requirements for PoolScout?
The technical requirements for the PoolScout System are:
Broadband internet with at least 5.0 Mbs upload speed
115/120V outlet
A wired ethernet connection to your router. Power over ethernet adapters are acceptable. Ethernet-over-Wi-Fi is not supported as range and signal reliability issues could compromise the service.
A mobile device running the PoolScout app on at least IOS 12 or Android 6.0
How do I pair the Camera?
Every PoolScout comes with a sticker containing a QR code, MAC address or both.
When prompted by the app, scan the camera's QR code. If you don't see a QR code, manually type in the camera's MAC address.
Your app will then attempt to pair to your Camera.
What happens during a power or internet failure?
Anytime your camera is disconnected, PoolScout will automatically send a notification to your mobile device that the system is offline. You will also receive a notification once you are back online.
I’m getting a ‘Can’t connect to Camera’ message
Try restarting the Camera from Settings/Camera
I can’t pair the Camera
If you are having difficulties connecting your Camera, please ensure that your camera is connected via ethernet cable directly to your router. Wireless connections are not supported.
If you have confirmed the Camera setup, please take a screenshot of the error message you are seeing and email our support team at support@poolscout.com.
The livestream is lagging and there’s a delay
PoolScout Pro:This typically points to an issue with internet connection. Please check that your PoolScout Camera has an ethernet cable connection directly to your router. Wireless connections are not supported for the PoolScout Pro camera
Poor Wi-Fi signal strength: Ensure a strong Wi-Fi signal where the PoolScout camera is installed.