Support

Browse our search categories or search for a specific issue to see if we have the answer you’re looking for. If you don’t find what you need, get in touch!

 

All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera

Installation Console Management Installation Console Management

What are the technical requirements for PoolScout?

The technical requirements for the PoolScout System are:

  1. Broadband internet with at least 5.0 Mbs upload speed

  2. 115/120V outlet

  3. A wired ethernet connection to your router. Power over ethernet adapters are acceptable. Ethernet-over-Wi-Fi is not supported as range and signal reliability issues could compromise the service.

  4. A mobile device running the PoolScout app on at least IOS 12 or Android 6.0

Read More
System, PoolScout Wi-Fi, Problems Guest User System, PoolScout Wi-Fi, Problems Guest User

The livestream is lagging and there’s a delay

PoolScout Pro:This typically points to an issue with internet connection. Please check that your PoolScout Camera has an ethernet cable connection directly to your router. Wireless connections are not supported for the PoolScout Pro camera

Poor Wi-Fi signal strength: Ensure a strong Wi-Fi signal where the PoolScout camera is installed.

Read More