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All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
What is the PoolScout app?
The PoolScout app is the control panel for your PoolScout System.
PoolScout is an artificial intelligence (AI) detection system that is entirely automatic, with no human intervention or monitoring required. If a dangerous situation is identified, the system will automatically raise an alert via the PoolScout App (installed on one or more home account mobile phones) and also through the alarm unit.
PoolScout is the only safety system that can distinguish between toddlers, people and pets in real-time.
What is PoolScout about?
PoolScout’s advanced AI monitors the pool 24/7, detecting and tracking toddlers and people to generate reliable, real-time alerts.
How do I manage the alerts I want to receive?
From the app settings/Alerts, you can turn on/off alerts for Unattended Toddler and Person Underwater alerts. You can also turn on notifications to inform you when the pool is in use.
Who has access to my Live Stream?
Only people with permission can access your Live Stream. The pool owner's app, typically the first app that connects to the camera, can set a user's permission level when inviting them.
How does PoolScout respond in an unsafe scenario?
When PoolScout identifies an unsafe scenario, an alert is sent to the users' phone(s) and the PoolScout Alarm unit is also activated.
Camera warnings
1. PoolScout Cameras may only be installed by an approved, trained technician.
2. Install in accordance with local building and installation codes.
3. Keep camera and components out of reach of children and pets.
4. Mount camera and alarm in a safe area not subject to damage by moving objects.
5. Disconnect power before servicing. There are no user serviceable parts inside the camera or alarm
6. Use only the power adapter and cables that were included with your PoolScout System. Third party cables and adapters may not work with your camera and may cause damage.
7. All power cords should be inspected frequently. Any damaged power cords must be replaced immediately to reduce the risk of electric shock.
I’m getting too many ‘pool in use’ notifications
You can turn off Pool in Use notifications from Settings/Alerts/Notifications preferences
How do I control the Camera Alarm?
From Settings/Camera Alarm, you can choose to enable it and turn on auto-activation for safety alerts (Unattended Toddler, Person Underwater and Person detected when Security mode is on).
Why should I enable app notifications?
PoolScout's main benefit is notifying you when there is something dangerous going by your pool. If you don't enable the notifications, PoolScout can't do its work.
Why should I add people to my PoolScout account?
Adding more people to join your PoolScout account will increase your chance of a timely response in the case of an emergency. You will be able to customize permission and access levels for each user.
How do I turn on ‘pool in use’ notifications?
From the app Settings/Alerts, under Preferences.
Does PoolScout replace pool supervision?
No. PoolScout is an added layer of safety and is NOT intended to replace adult supervision at any time.
What is Security mode?
Beyond its key safety features, PoolScout also provides a layer of security around your pool. When Security mode is on, PoolScout alerts if any person (adults included) is detected around the pool area. This mode can be turned on manually, or scheduled to go on/off at specific times.
For how long are videos stored and accessible in the Timeline?
By default, video footage of events is stored for seven days on a rolling basis. You can choose not to save these videos by going to Menu -> Camera and de-select the option to save the videos.