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All • Installation • App • Alerts • System • Problems • Important • Wi-Fi Camera• Wireless Camera
How do PoolScout alerts work?
In the event of a high-severity event— such as unattended toddler near the pool, PoolScout will activate the alarm unit and will send phone alerts to all the contacts added to your PoolScout app.
Within the app, the Live Stream allows to quickly decide on how to react. When an unsafe scenario is detected, the app displays the most relevant actions you might need to perform as well as your predetermined contacts, so you can reach those people when it matters most.
What is the PoolScout app?
The PoolScout app is the control panel for your PoolScout System.
PoolScout is an artificial intelligence (AI) detection system that is entirely automatic, with no human intervention or monitoring required. If a dangerous situation is identified, the system will automatically raise an alert via the PoolScout App (installed on one or more home account mobile phones) and also through the alarm unit.
PoolScout is the only safety system that can distinguish between toddlers, people and pets in real-time.
What type of events trigger alerts?
PoolScout provides the following alerts (that activate the Camera Alarm unit):
Unattended Toddler - If a toddler (4 years old or younger) is identified in or around the pool without adult supervision
Person Underwater - If a person inside the pool is submerged for more than 10 seconds
Person Detected (Security Mode) - If Security Mode is active and a person is detected
How is my personal data handle?
PoolScout respects your privacy and is committed to protecting your personal data. For more information, please review our Privacy Policy.
How are my videos secured?
PoolScout uses the highest standards of security using 256-bit encryption methodologies and ensures on an ongoing basis that the required standards for data privacy and protection are met.
For how long are videos stored and accessible in the Timeline?
By default, video footage of events is stored for seven days on a rolling basis. You can choose not to save these videos by going to Menu -> Camera and de-select the option to save the videos.